Privacy Policy

Preferred Living Solutions for Seniors LLC prioritizes maintaining the confidentiality of its records, agreements, documents, and other sensitive information.

Preferred Living Solutions’ care managers acknowledge that their access to confidential information is for the sole purpose of performing their responsibilities and for no other purpose. They agree that they will access only the information that they need to perform their job and will not seek access to any information that they do not need to perform their job.

They understand that protected health information (PHI) or any other confidential information (CI) may not be shared with anyone who does not have an official need to know. They will be especially careful not to share this information with others in casual conversation.

They will handle with care all records and the data they contain to prevent unauthorized access to or disclosure of CI.  

They understand that their login ID and password are unique to them and may not be shared with anyone else and must be stored in a secure location. They will log off of the platform before leaving their work area and will not leave a computer that has the platform open and running unattended. If they become aware that their password and/or logon ID becomes compromised, they will notify Preferred Living Solutions’ managing partner Melanie Mattingly or partner Michael Stickney.  

Since unencrypted messages may be intercepted by other people, Preferred Living Solutions’ care managers understand that they may not send PHI and /or confidential information that they obtained from the network unless it is encrypted, or the disclosure is authorized.


Treatment of Confidential Data in an office setting:

  • Storage: confidential data must be removed from desks, computer screens, and common areas unless it is currently in use. Confidential data should be stored under lock and key (or keycard, keypad), with the key, keycard, or code secured.

  • Transmission: confidential data must not be 1) transmitted outside the company network without the use of strong encryption, 2) left on voicemail systems, either inside or outside the company’s network.


Treatment of Confidential Data in CareTree care management software:

  • Storage and Transmission: all the data is encrypted in transit and at rest.  Only users with the appropriate permissions for an individual patient will be able to see that information.  For example, only a user that has been expressly given access to a patient can see that patient.  The user must then have medical access to see information that is Medical.

Treatment of Confidential Data in G Suite Business:

G Suite customers’ data is encrypted when it’s on a disk, stored on backup media, moving over the Internet, or traveling between data centers. Providing cryptographic solutions that address customers’ data security concerns is our commitment. Encryption is an important piece of the G Suite security strategy, helping to protect your emails, chats, Google Drive files, and other data. Additional details on how data is protected at rest, in transit, on backup media, and details on encryption key management can be found in our G Suite Encryption Whitepaper and can be supplied upon written request.

Refund Policy

Refund Policy:

Preferred Living Solutions, LLC (“we” and “us”) is the operator of ( and (“Websites”). By placing an order through either of these websites, you will agree to the terms below. We strive for 100% satisfaction. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations of our products and service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

  1. Shipping Costs

Shipping costs are a fixed rate based on an average cost for weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

  1. Returns

3.1 Return Due To Change Of Mind

Preferred Living Solutions, LLC will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in original packaging, unused, and in a resalable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed. We will notify you by email once this has been completed.  Preferred Living Solutions, LLC will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Preferred Living Solutions, LLC will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim.  You can expect Preferred Living Solutions, LLC to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days.

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Preferred Living Solutions, LLC will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We can ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Tracking Notifications (Do or can we do this?  If not, just remove this) 

Customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

  1. Duties & Taxes

7.1 Sales Tax (Michael, we need to talk about this)

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Preferred Living Solutions, LLC encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Preferred Living Solutions, LLC at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.

  1. Customer service

For all customer service inquiries, please phone us at 919-554-0675

Office Location:

10520 Ligon Mill Rd. Ste 100-B
Wake Forest, NC 27587


Office Phone: 919.554.0675